Terms of Service
1. Who we are
The Translators, C/ de Delicada de Gandia, 4, 46701 Gandia, Valencia, Spain. Email: info@the-translators.com. These Terms govern your use of our website and purchase of our services.
2. Services
We provide specialist translation services as described on our website. All services are delivered digitally. Deliverables, timelines and scope are specified per project confirmation.
3. Orders and payment
Orders are placed through our website and paid via Stripe secure checkout. By placing an order you confirm you are at least 18 years old. All prices are in euros and include applicable taxes.
4. Delivery
Flor de Azahar: 7 business days. Naranja: 12 business days. Naranjado de Valencia: 21 business days. 48h Priority add-on available for documents up to 2,500 words. Timelines begin after project confirmation.
5. Corrections
7 calendar days from delivery to request corrections at no cost. Corrections must relate to translation accuracy. Changes of scope or source document are not covered.
6. Intellectual property
On full payment, all rights in the translated work transfer to you. We retain the right to use anonymised statistics but will not publish your content without consent.
7. Confidentiality
All content is treated as confidential. NDA available on request for sensitive projects.
8. Limitation of liability
Our liability is limited to fees paid for the relevant project. We are not liable for consequential losses except where required by law.
9. Governing law
These terms are governed by Spanish law. Disputes shall be submitted to the courts of Gandia, Valencia, Spain.