Privacy Policy
1. Data Controller
The Translators (the-translators.com). Address: C/ de Delicada de Gandia, 4, 46701 Gandia, Valencia, Spain. Email: info@the-translators.com. Phone: +34 962 87 55 79. This policy covers personal data processed in connection with our website and services.
2. Legal basis (LOPDPGDD / GDPR)
We process personal data under Article 6(1)(b) GDPR for contract performance when you place an order; under Article 6(1)(a) GDPR when you submit a contact form or accept cookies; and under Article 6(1)(f) for internal security purposes. We comply with Spanish Organic Law 3/2018 (LOPDPGDD).
3. Data collected
- Name, email, phone, country collected at checkout or via contact forms
- Order details including selected services and amounts
- IP address and basic browser information for security
- Cookie consent stored in browser localStorage
4. How we use data
- To process and fulfil translation orders
- To respond to enquiries
- To send order confirmations and project communications
- To comply with legal obligations
5. Data sharing
We share data only with Stripe, Inc. as payment processor. All translation work is handled internally or by registered freelance translators under confidentiality agreements. We do not sell personal data.
6. Retention
Order records are retained for 7 years under Spanish tax law. Contact submissions are retained for 2 years or until resolved.
7. Your rights
You have rights to access, rectify, erase, restrict and port your data. You may lodge a complaint with the AEPD at www.aepd.es. Contact info@the-translators.com to exercise any right.
8. Changes
Material changes will be announced on this page with an updated effective date.